Dear Equipfit Customers,
Firstly, thank you for supporting our small local business during these unprecedented times.
We are now at alert level 3 and are fulfill all orders. Payment is setup to be received remotely and distribution is via contact-less courier or by arranging contact-less pick-up. Please see our covid19 procedures below;
As we are a small business all orders are fulfilled by ourselves (Caine and Moana Marsh) within our bubble. We have also implemented the public health guidelines and will be taking the following additional precautions.
> Regular disinfecting surfaces including but not limited to; door handles, computers, printers and packaging equipment.
> Frequent handwashing and sanitising.
> PPE worn when accessing equipment and packaging orders.
Contact-less Delivery and Pick Up.
To limit physical interaction and contact during these times we have temporarily updated our distribution protocols. When you place an order you will select shipping or pick up at the checkout, these are now contact-less courier and contact-less pick up. If you are unsure which option you have selected or wish to change please contact email@example.com
Contact-less courier delivery to your door.
> Orders are packed and placed outside to await courier pick up (two rounds daily).
> Couriers will be required to leave customer packages at the designated delivery address, outside the front door or gate (if locked).
> You can add a delivery message to your order for the courier.
> We also encourage customers to track their delivery with the tracking code provided.
Contact-less pick up.
> Pick up is from outside our home in Windsor Park Auckland and must be arranged prior to avoid customer clusters and order confusion. Please contact firstname.lastname@example.org to receive the address, confirm your order and arrange a suitable time.
> Orders are packed, labelled and placed outside our home under shelter at the arrange pick up time.
If you need more information about COVID-19 and how to stay safe, please visit www.covid19.govt.nz
Thank you again for the support.
Kia Kaha NZ.
Be kind, stay safe, stay strong.